How can I book a tour?
You can book a tour by filling out the booking form on the website or by contacting us directly.
What payment methods are accepted?
We accept credit cards, PayPal, and cash payments upon arrival.
Is it possible to cancel or modify a booking?
Yes, cancellations or changes can be made up to 24 hours before the tour begins.
What is the refund policy?
Full refunds are available if requested more than 48 hours before the tour start.
What is included in the tour price?
Guide services, transportation, meals, and entry fees are included.
What languages do the guides speak?
Our guides speak Kyrgyz, Russian, English, and German.
How many people are usually in a tour group?
Typically, groups consist of 10-15 people.
Can we arrange private tours?
Yes, we can organize private tours based on your preferences.
How is safety ensured during tours?
Our tours include trained guides and safety precautions.
What should I bring with me?
Bring personal documents, comfortable clothing, water, and sunscreen.
Who should I contact if I have health issues during the tour?
You can contact your guide or our support team.
What if I encounter an error while booking on the website?
Immediately contact our technical support team.
How can I receive my booking confirmation?
The confirmation will automatically be sent to your email.
How can I check my booking status?
You can check it in the "My Bookings" section on our website.
What is the weather like in Kyrgyzstan?
Summers are hot, and winters are cold in Kyrgyzstan. Please prepare accordingly.
Where is the best place to exchange currency?
It is best to exchange currency at banks or official exchange offices.
How good are Wi-Fi and mobile connectivity?
Connectivity is good in cities and tourist areas but may be limited in mountainous regions.
What local dishes must I try?
Be sure to try traditional Kyrgyz dishes like Plov, Beshbarmak, Manty, and Lagman.
What should I know about local customs?
Respect local traditions and wear appropriate attire when visiting mosques and religious sites.
Where do tours start and finish?
Tours usually begin in Bishkek city or at a location specified by you.
Do you provide airport transfer services?
Yes, we offer airport pickup and drop-off services.
How can I use public transportation?
Your guide can advise you about public transportation routes and options.
How can we contact you?
You can contact us through the website contact form, email, or phone.
Is there an emergency contact number?
Yes, our 24/7 emergency number is: +996 XXX XXX XXX.
In what languages is your support service available?
Our support is available in Kyrgyz, Russian, and English.
